Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) 1000
B) Unlimited
C) 100000
D) 100
E) 10000

2. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Business rules
C) Engagement engine
D) Advanced routing

3. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) Oracle provides support for all accelerators.
C) They
are available at http://www.oracle.com/technetwork.
D) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

4. Which two events can trigger Custom Process Models?

A) Update
B) OnSaveComplete
C) Load
D) Refresh
E) Create

5. Which is an invalid data type?

A) Date/time
B) Radio
C) Integer
D) Text field
E) Menu
F) Float
G) Text area

Solutions: