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1. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
A) Review the Webex Contact Center Queues configuration.
B) Review the Webex Contact Center Flows configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.
2. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
A) Configure the Scripted AI Agent.
B) Ensure the Condition node is present in the flow for post activities.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Add the Media Stream node after the Agent Answered event.
3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
A) 1000 requests per minute
B) 30 requests per second
C) 300 requests per second
D) 1800 requests per minute
E) 300 requests per minute
4. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?
A) SIP Early Media is fully supported by Webex Contact Center.
B) Opus codec is natively supported by Webex Contact Center without transcoding.
C) The only supported codecs are G.711uLaw and G.711aLaw.
D) DTMF signaling can use out of band.
5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)
A) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C) Enable "State Synchronization" under Desktop > Webex App configuration.
D) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F) Enable "Webex App Integration" under Desktop > Webex App configuration.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: C,D,F |
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