Microsoft AZ-720 : Troubleshooting Microsoft Azure Connectivity

  • Exam Code: AZ-720
  • Exam Name: Troubleshooting Microsoft Azure Connectivity
  • Updated: Aug 20, 2026
  • Q & A: 121 Questions and Answers

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Skills measured

  • Troubleshoot authentication and access control issues (15–20%)
  • Troubleshoot hybrid and cloud connectivity issues (20–25%)
  • Troubleshoot networks (25–30%)
  • Troubleshoot VM connectivity issues (5–10%)
  • Troubleshoot Platform as a Service issues (5–10%)
  • Troubleshoot business continuity issues (5–10%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

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Microsoft AZ-720 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Platform as a Service (PaaS) Issues5-10%- Troubleshoot PaaS services
  • 1. Azure SQL connectivity issues
  • 2. Azure App Service issues
  • 3. Azure Storage issues
- Troubleshoot PaaS integration issues
  • 1. Service Endpoint issues
  • 2. Azure Private Link issues
  • 3. Private Endpoint issues
Troubleshoot Networks25-30%- Troubleshoot load-balancing issues
  • 1. Application Gateway
  • 2. Azure Load Balancer
- Troubleshoot routing and traffic control
  • 1. User-defined routes
  • 2. Route tables
  • 3. Traffic Manager issues
- Troubleshoot latency issues
  • 1. Performance bottleneck analysis
  • 2. Network latency diagnostics
- Troubleshoot network security groups
  • 1. Flow log analysis
  • 2. NSG rule validation
- Troubleshoot Azure Firewall issues
  • 1. Traffic filtering issues
  • 2. Firewall rule configuration
- Troubleshoot Azure network security issues
  • 1. Network security analysis
  • 2. Traffic inspection
Troubleshoot VM Connectivity Issues5-10%- Troubleshoot Azure Bastion
  • 1. Bastion connectivity issues
- Troubleshoot Just-In-Time VM access
  • 1. JIT configuration issues
Troubleshoot Business Continuity Issues5-10%- Troubleshoot backup issues
  • 1. Troubleshoot Azure Backup agent issues
  • 2. Review and interpret backup logs
  • 3. Troubleshoot scheduled backups
  • 4. Troubleshoot Azure Backup Server issues
  • 5. Troubleshoot Azure VM backup issues
- Troubleshoot recovery issues
  • 1. Troubleshoot Azure Site Recovery issues
  • 2. Troubleshoot file recovery from Azure VM backups
  • 3. Troubleshoot hybrid recovery scenarios
  • 4. Troubleshoot restore issues
Troubleshoot Hybrid and Cloud Connectivity Issues20-25%- Troubleshoot name resolution issues
  • 1. Domain delegation issues
  • 2. DNS audit log analysis
  • 3. Azure Private DNS issues
  • 4. Custom DNS server issues
  • 5. Public DNS record issues
  • 6. Azure-provided name resolution
- Troubleshoot Azure ExpressRoute connectivity
  • 1. ExpressRoute circuit reset
  • 2. Route validation and configuration
  • 3. Latency troubleshooting
  • 4. Peering configuration validation
  • 5. Route filtering issues
- Troubleshoot point-to-site VPN connectivity
  • 1. Certificate-based VPN issues
  • 2. macOS VPN client issues
  • 3. Windows VPN client issues
  • 4. Microsoft Entra ID authentication issues
  • 5. RADIUS authentication issues
  • 6. OpenVPN client issues
- Troubleshoot virtual network connectivity
  • 1. VNet peering connectivity issues
  • 2. Hub-and-spoke VNet issues
  • 3. Global VNet peering issues
  • 4. VPN gateway transit issues
Troubleshoot Authentication and Access Control Issues15-20%- Troubleshoot Microsoft Entra authentication
  • 1. Multi-factor authentication issues
  • 2. Password reset issues
  • 3. Authentication failures
- Troubleshoot authorization issues
  • 1. RBAC issues
  • 2. Permission and access problems
- Troubleshoot hybrid authentication
  • 1. Microsoft Entra Connect issues
  • 2. Federation issues

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