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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
B) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
C) Implement a server-side API callout in B2C Commerce for each of the required emails.
D) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
E) Implement a client-side API callout in B2C Commerce for each of the required emails.

2. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
D) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.

3. A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

A) Store raw payment card details on the customer's profile.
B) Store Base64 encoded payment card details.
C) Hash and store the payment card details.
D) Store a tokenized value for the payment card.

4. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
B) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
D) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
E) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

5. A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

A) Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
B) Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
C) Use Marketing Cloud business units as testing environments
D) Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud

Solutions: