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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

A) Ask the development team to investigate and document all affected components before the story can be written.
B) Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
C) Write the user story without making any assumptions about how it will be implemented or which components are affected.

2. The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?

A) Scope statement specification
B) Business analysis plan
C) Functional requirements specification

3. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A) Each version of a managed package on the AppExchange undergoes a security review.
B) Managed packages are easily customizable to meet CK's exact requirements.
C) Managed packages are updated automatically with each Salesforce Release.

4. A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud.
UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?

A) Minimize case escalations to reduce time to resolution.
B) Migrate from case assignment riles to Omni-Channel.
C) Document the current case assignment process.

5. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A) Create a data dictionary, write end user documentation, and review test scripts.
B) Complete testing, build training materials, and elicit requirements for the next iteration.
C) Gather business requirements; create process maps, and write user stories.

Solutions: