SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

How do you create an assignment for a service technician in SAP Service Cloud?

A. Use SAP Multi-resource Scheduling
B. Use a ticket routing rule
C. Use a time report
D. Use the Resource Scheduler

Question 2

Which of the following can you use to restrict the values of a dropdown list?

A. Code list
B. Key user tool (KUT)
C. Page layout
D. Access rights

Question 3

Which field identifies a ticket as relevant for a field service scenario?

A. Leverage indicators
B. Processing Type
C. Organization
D. Requires Work

Question 4

When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A. Maintenance item counter reading
B. Maintenance product measurement reading
C. Maintenance item serial number
D. Maintenance product quantity value

Question 5

What can you create using a workflow?

A. Task
B. Appointment
C. Activity list
D. Phone call

Solutions: