ISQI CTFL-UT : ISTQB Certified Tester-Foundation Level - Usability Testing

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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Why are positive usability findings of high importance? Which of the following statements is wrong?

A) Positive usability findings allow a better view of the usability of the product.
B) Positive findings are of high importance because they can be used in the report to justify the costs of the test.
C) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
D) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.

2. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the accessibility of the website
B) The usability of the website is good - five minutes is a fair amount of time
C) That depends on the context of use as users may have different expectations
D) The usability of the website is bad - five minutes is way too long

3. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A) i & iii are true, ii, iv & v are false
B) ii, iv & v are true, i & iii are false
C) i, ii & iii are true, iv & v are false
D) ii & iv are true, i, iii & v are false

4. A "usability test participant" ...

A) ... helps to set up the system used for the usability test.
B) ... is a representative user who solves typical tasks in a usability test.
C) ... can be the organizer of a usability test.
D) ... is a person who observes a usability test.

Solutions: