HP HP2-I14 : Selling HP Supplies 2020
- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Updated: Oct 01, 2026
- Q & A: 36 Questions and Answers
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
HP Selling HP Supplies 2020 Sample Questions:
According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
- A. Original HP cartridges are easier to install and recycle.
- B. Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
- C. Original HP cartridges yield faster printing speeds with no wasted pages.
- D. Original HP cartridges are more secure as a result of better packaging and supply chain control.
Correct Answer: B 🗳️
What should you focus on when proposing the best HP printing supplies solution for your customers?
- A. cost, downtime, and total cost of ownership
- B. quality, sustainability, indoor air quality, and security
- C. speed, color brilliance, and duplexing capabilities
- D. technology, science, and industry leadership
Correct Answer: B 🗳️
A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
- A. Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
- B. Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
- C. Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
- D. Non-HP cartridges (ail prematurely 70% of the time.
Correct Answer: C 🗳️
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- B. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- C. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
- D. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
Correct Answer: C 🗳️
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