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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What is the most important asset to Socket Inc. associated with the use of cloud storage? Refer to scenario 5.

A) Customers' personal data
B) Employees with access to cloud storage files
C) IT provided network drives

2. Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.

A) No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation
B) Yes. hiring an external expert for forensic analysis Is a requirement of the standard
C) Yes. forensic analysis can be done by cither an internal or external expert

3. An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A) Performance indicator
B) Measurement objective
C) Attribute

4. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that wouldallow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. is the action plan for the identified nonconformities sufficient to eliminate the detected nonconformities?

A) No, because the action plan does not include a timeframe for implementation
B) No, because the action plan does not address the root cause of the identified nonconformity
C) Yes, because a separate action plan has been created for the identified nonconformity

5. Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

A) TradeB did not evaluate the competence of the trainer
B) TradeB did not determine the type and level of competence needed
C) Employees are equipped with information security expertise, therefore. they do not represent a potential risk

Solutions: