Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A) By encouraging widespread changes that involve the teams starting from scratch
B) By making difficult decisions for the teams and providing step-by-step guidance
C) By encouraging the practising of routines to unlearn old habits and learn new ones
D) By creating detailed plans that predetermine how to approach large changes

2. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A) Minimum viable approach
B) Definition of done
C) A/B testing
D) Continuous testing

3. An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

A) Phased withdrawal
B) Pull deployment
C) Canary release
D) Big bang deployment

4. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4

5. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A) Guaranteed regulatory compliance
B) Reduced work in progress and improved flow
C) Elimination of all defects
D) Increased utilization of every team member

Solutions: