EXIN ITIL : ITIL Foundation (V4)
- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Updated: Oct 19, 2026
- Q & A: 505 Questions and Answers
About EXIN ITIL Exam
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| ITIL Service Value System (SVS) | - Governance - Service value chain - Guiding principles - Continual improvement |
| ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
EXIN ITIL Foundation (V4) Sample Questions:
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
- A. Sometimes nothing from the current state can be re used
- B. If a practice is easier to follow it is more likely to be adopted
- C. Communicate in a way the audience can hear
- D. Fast does not mean incomplete
Correct Answer: B 🗳️
Which statement about outcomes is CORRECT?
- A. An outcome is a tangible or intangible activity
- B. Outcomes are how the service performs
- C. An output can be enabled by one or more outcomes
- D. An outcome can be enabled by more than one output
Correct Answer: D 🗳️
Which practice identifies metrics that reflect a customer experience of a service?
- A. Problem management
- B. Service level management
- C. Service desk
- D. Continual improvement
Correct Answer: B 🗳️
What is the definition of warranty?
- A. A means of determining whether a service is fit for purpose
- B. A means of identifying events that could cause harm or loss
- C. A means of determining whether a service is fit for use
- D. A means of identifying a result for a stakeholder
Correct Answer: C 🗳️
How does information about problems and known errors contribute to 'incident management'?
- A. It removes the need for regular customer updates
- B. It enables the reassessment of known erros
- C. It removes the need for collaboration during incident resolution
- D. It enables quick and efficient diagnosis of incidents
Correct Answer: D 🗳️
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