EXIN ITILFND_V4 : ITIL 4 Foundation
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Updated: Oct 25, 2026
- Q & A: 376 Questions and Answers
About EXIN ITILFND_V4 Exam
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Four Dimensions of Service Management | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Topic 2: ITIL Practices Overview | - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) |
| Topic 3: Key Concepts of Service Management | - Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers |
| Topic 4: ITIL Service Value System (SVS) | - Continual improvement - Opportunity, demand, and value - Governance - Service value chain - Guiding principles |
EXIN ITIL 4 Foundation Sample Questions:
What is the definition of a problem?
- A. An unplanned interruption to a service, or reduction in the quality of a service
- B. Any change of state that has significance for the management of a configuration item (CI)
- C. An incident for which a full resolution is not yet available
- D. A cause, or potential cause, of one or more incidents
Correct Answer: D 🗳️
Which statement about the 'continual improvement' practice is CORRECT?
- A. A single continual improvement register should be maintained by senior management
- B. Continual improvement participation should be limited to a small dedicated team
- C. Training should be provided to those involved in continual improvement
- D. It is the role of senior management to authorize improvement initiatives
Correct Answer: C 🗳️
What varies in size and complexity, and uses functions to achieve its objectives?
- A. An organization
- B. A risk
- C. An outcome
- D. A practice
Correct Answer: A 🗳️
Which will NOT be handled as a service request?
- A. The degradation of a service
- B. A complaint about a support team
- C. The provision of a laptop
- D. The replacement of a toner cartridge
Correct Answer: A 🗳️
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
- A. Service configuration management
- B. Relationship management
- C. Service level management
- D. Continual improvement
Correct Answer: D 🗳️
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