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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do ITIL practice guides benefit organizations managing digital products and services?

A) By defining a fixed maturity level that organizations must achieve
B) By supporting organizations in developing product and service management capabilities
C) By separating product management guidance from service management guidance
D) By prescribing mandatory tools and technologies for service management

2. Which governance activity is focused on ensuring adherence with policies and strategic direction?

A) Evaluate
B) Discover
C) Direct
D) Monitor

3. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Deployment
B) Continuous Integration
C) Continuous Delivery
D) DevOps

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Progress iteratively with feedback
D) Focus on value

5. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Cooperative relationship
B) Basic relationship
C) Collaborative relationship
D) Partner relationship

Solutions: