EXIN ITILSC-SOA : ITIL Service Capability Service Offerings and Agreements
- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Updated: Sep 06, 2026
- Q & A: 14 Questions and Answers
About EXIN ITILSC-SOA Exam
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What is the duration of the ITILSC-SOA Exam
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Demand management
- Service portfolio management
- Introduction to service offerings and agreements (SOA)
- Technology and implementation considerations
- Service level management
- Supplier management
- Business relationship management
- Service catalogue management
- Financial Management for IT services
- SOA roles and responsibilities
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Review and improvement of service levels - Negotiation, monitoring and reporting |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Service Catalogue Management | 15% | - Business and technical views - Structure, content and maintenance - Integration with other processes |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
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