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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. An annual fund coordinator wants to create a report that identifies which individual donors have yet to make a gift toward the Annual Fund Campaign this year. It is important that the annual giving coordinator avoids soliciting any individuals who are attending an upcoming gala. The nonprofit uses Campaigns to track event attendance. What should a consultant add to the report to exclude gala attendees?

A) Filter logic
B) Cross filter
C) Bucket field
D) Summary formula

2. A nonprofit organization wants to enter both one-off gifts and batch gifts in Nonprofit Cloud for Fundraising.
What Nonprofit Cloud features should the organization use?

A) Gift Entry and Data Import Wizard
B) Gift Entry and Gift Batches
C) Gift Commitment Schedule and Gift Batches

3. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)

A) Compliance
B) Technical interoperability
C) Security
D) Delivery Speed
E) Cost savings

4. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Elevate
B) Email-to-Case
C) Send List Email
D) Account Engagement

5. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?

A) Sales Process
B) Automatic Campaign Member Management
C) Customizable Rollups
D) Customizable Campaign Influence

Solutions: