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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?

A) Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
B) Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.
C) Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
D) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Devil's advocate
B) Compromising
C) Problem solving
D) Smoothing

3. What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer

A) Virtual team
B) Cross-functional team
C) Divergent team
D) Diverse team

4. What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

A) Unilateral communication techniques
B) Video conferencing technology
C) Hard copy messaging
D) In-person meeting

5. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
B) Group performance evaluation, absence of conflict, and members who fill role demands
C) A climate of trust, members who fill role demands, and a large team size
D) A manageable level of conflict, members who are conscientious, and effective leadership

Solutions: