Salesforce Plat-UX-101 : Salesforce Certified Platform User Experience Designer

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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

A) MyTrailhead
B) Salesforce Connect
C) Einstain Bots
D) Automated Invitations

2. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A) Usability Testing
B) Qualitative
C) Survery
D) Focus Groups

3. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) User Persona
B) Site Map
C) User Flow
D) Lightning Flow

4. How should a UX designer differentiate between a voice and a tone?

A) Voice reflects the expression and the tone is the way one designs
B) Voice reflects the character and tone is one's strength
C) Voice reflects the frequency and tone is one's pitch
D) Voice reflects the personality and tone is the way ones speaks

5. Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

A) Console Navigation
B) Personalized Navigation Tabs
C) Utility Bar

Solutions: