Novell 050-658 : Service and support

  • Exam Code: 050-658
  • Exam Name: Service and support
  • Updated: Sep 23, 2026
  • Q & A: 174 Questions and Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Administration and Maintenance- Network Resource Management
  • 1. User and group management
    • 2. File system support
      • 3. Printer and service management
        - Server Support Tasks
        • 1. Performance troubleshooting
          • 2. Server monitoring and diagnostics
            Topic 2: Security and Backup Support- Data Protection
            • 1. Backup and restore procedures
              • 2. Disaster recovery basics
                - Security Administration
                • 1. Authentication troubleshooting
                  • 2. Access control and permissions
                    Topic 3: Novell Service and Support Fundamentals- Novell Networking Environment Support
                    • 1. NetWare system support concepts
                      • 2. Directory services support (eDirectory)
                        • 3. Client/server connectivity issues
                          - Technical Support Principles for Novell Environments
                          • 1. Troubleshooting methodologies
                            • 2. Incident management basics
                              • 3. Customer service and support workflows

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