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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Dictionary
B) Language information
C) Rules engine
D) Translations
E) Search Log

2. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

A) Add to Existing Concept
B) Add aConcept
C) Edit Concept
D) Add Synonyms
E) Copy a Concept

3. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can contain variables.
B) Multiple answers cannot be updated simultaneously.
C) Answer articles can be archived but not deleted.
D) Answer articles cannot be printed.
E) Answer articles can be copied.

4. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) Knowledge Advanced does not accept words that are not in the dictionary.
B) The tuning process automatically corrects it.
C) You must correct the spelling manually.
D) You must check if alternative synonyms exist.

5. In Knowledge Advanced Search what is the use of the Concept feature?

A) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
D) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Solutions: