Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Sep 23, 2026
  • Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: IP Office System Architecture & Hardware20%- SD Card Management and File Structure
- IP500v2 and IP500 Control Units
- Licensing and Edition Types
- Expansion Modules and Cards
Topic 2: Voice Messaging & Applications20%- VoiceMail Pro Installation & Setup
- ContactStore Call Recording
- System Status & Monitoring Tools
- Embedded Voicemail Configuration
Topic 3: System Configuration & IP Office Manager25%- Installation and Initial Setup
- User, Group and Extension Configuration
- Short Codes and ARS Dial Plans
- Trunk Configuration (Analog, ISDN, SIP)
Topic 4: Maintenance, Upgrades & Troubleshooting20%- Software & Firmware Upgrades
- Log Analysis and Diagnostics
- Common Fault Diagnosis & Resolution
- Backup and Restore Procedures
Topic 5: Networking & SCN15%- Small Community Networking (SCN)
- IP Trunks and Media Path
- DHCP, DNS and QoS Configuration

Avaya IP Office Configuration and Maintenance Sample Questions:

Question #1

What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

  • A. 8
  • B. 4
  • C. 3
  • D. 6
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

  • A. VoiceMail Pro must be part of the domain.
  • B. The registry key string containing the name of the share.
  • C. IP Office must be in a SCN.
  • D. The Workgroup name must be in each server.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Before attempting to connect an IP Office to a one-X@ Portal server, which settings must you check?

  • A. User Rights
  • B. Security Settings
  • C. Hunt Group Settings
  • D. Time Profiles
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

  • A. 1616
  • B. 4612
  • C. 4620
  • D. 4602
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?

  • A. SET LIC 1
  • B. SET PHNIC 011
  • C. SET SMBLIC 1
  • D. SET AUTH 0
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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