Avaya 3305 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

  • Exam Code: 3305
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
  • Updated: Oct 06, 2026
  • Q & A: 64 Questions and Answers

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Avaya 3305 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Aura Experience Portal Architecture- System components and deployment architecture
- Integration with Avaya Aura ecosystem
Topic 2: System Administration and Maintenance- User management and role configuration
- System monitoring and performance tuning
Topic 3: Troubleshooting and Support- Log analysis and diagnostics
- Identifying and resolving system issues
Topic 4: Installation and Configuration- Initial system configuration and setup
- Experience Portal installation procedures
Topic 5: POM (Proactive Outreach Manager) Implementation- Outbound dialing strategies and workflows
- POM campaign configuration

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

  • A. Media Processing Server (MPS)
  • B. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
  • C. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
  • D. Application servers (AS)
  • E. Avaya Media Servers (AMS)
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Question #2

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

  • A. $POM_HOME/logs/PlM_CmpDir.log* log files
  • B. $POM_HOME/logs/PIM_CmpMgr.log* log files
  • C. $POM_HOME/logs/CmpMgrService.out* log files
  • D. $POM_HOME/logs/PIM_Web.log log files
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

  • A. the primary EPM server
  • B. an auxiliary EPM server
  • C. a Media Processing Platform (MPP) server
  • D. the remote application server
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

  • A. the ICR Pluggable Data Connector (PDC)
  • B. the ACR call Control application (CCA)
  • C. the ICR Core
  • D. the Self Service Application (SSA)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?

  • A. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
  • B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
  • C. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
  • D. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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