Avaya 3306 : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam

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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) RedHat Linux 5.3
B) Windows Server 2008 R2 648 Bit
C) RedHat Linux 5.2
D) Windows Server 2000 32Bit

2. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Make sure that the user is added under selected agents
B) Reboot the server
C) Verify the Randomizer rule is saved
D) Make sure the rule is set to active
E) Verify the Event rule is saved

3. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya IP telephones
B) Avaya media Application Server
C) Avaya Communication Server 1000 Call Server
D) Avaya Communication Server 1000 Gateway
E) Avaya Contact Center manager Server (CCMS)

4. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Event Viewer
B) Windows Task Scheduler
C) Windows Component Services
D) Windows Services

5. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) The TSAPI link on the Avaya Contact Recording system is down.
B) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
C) The agents are not logged into Avaya Aura@ Communication Manager.
D) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
E) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.

Solutions: