Microsoft 70-272 : Supporting Users and Troubleshooting Desktop Applications

  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Sep 19, 2026
  • Q & A: 100 Questions and Answers

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Microsoft 70-272 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Supporting Internet Explorer and Collaboration Applications20%- Troubleshooting web application issues
  • 1. Troubleshoot download and scripting issues
  • 2. Resolve browser compatibility problems
- Browser configuration
  • 1. Configure add-ons and connectivity
  • 2. Manage security and privacy settings
Topic 2: Troubleshooting Desktop Applications30%- Application compatibility and maintenance
  • 1. Identify compatibility issues
  • 2. Apply updates and repairs
- Supporting end users
  • 1. Resolve printing and file-related issues
  • 2. Diagnose common application errors
Topic 3: Supporting Outlook and Messaging20%- Configuring Outlook
  • 1. Configure accounts and data files
  • 2. Create and manage mail profiles
- Troubleshooting messaging issues
  • 1. Troubleshoot mailbox and connectivity issues
  • 2. Resolve send and receive problems
Topic 4: Supporting Microsoft Office Applications30%- Troubleshooting Office applications
  • 1. Repair installation and configuration problems
  • 2. Resolve startup and performance issues
- Installing and configuring Office applications
  • 1. Manage user profiles and templates
  • 2. Configure application settings

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