Nortel 920-146 : Nncss-symposium call center server 5.0
- Exam Code: 920-146
- Exam Name: Nncss-symposium call center server 5.0
- Updated: Jul 22, 2026
- Q & A: 67 Questions and Answers
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Nortel 920-146 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features & Functionality | 20% | - Call routing and distribution - Agent and supervisor features - Reporting and monitoring tools |
| Installation & Initial Configuration | 25% | - Installation procedures - Pre-installation planning - Basic setup and configuration |
| Symposium Call Center Server 5.0 Overview & Architecture | 20% | - Software requirements and compatibility - Server roles and deployment models - System components and architecture |
| System Administration & Management | 25% | - Database and backup management - Call center configuration - User and administrator accounts |
| Maintenance & Troubleshooting | 10% | - Log analysis and diagnostics - Common issues and resolution - Routine maintenance tasks |
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