Nortel 920-162 : Callpilot 4.0 installation and maintenance exam

  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Updated: Sep 23, 2026
  • Q & A: 65 Questions and Answers

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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: CallPilot System Overview- System features and services
  • 1. Voicemail and unified messaging services
    • 2. Integration with Nortel PBX systems
      - CallPilot architecture and components
      • 1. Messaging and unified communications overview
        • 2. Server hardware and software structure
          Topic 2: Installation and Configuration- System configuration
          • 1. Network and telephony integration settings
            • 2. Basic system parameters configuration
              - System installation process
              • 1. Hardware setup and prerequisites
                • 2. Software installation and initialization
                  Topic 3: Maintenance and Administration- System administration tasks
                  • 1. User mailbox management
                    • 2. System monitoring and logs
                      - Routine maintenance
                      • 1. Software updates and patches
                        • 2. Backup and restore procedures
                          Topic 4: Troubleshooting and Diagnostics- System troubleshooting
                          • 1. Hardware and software fault isolation
                            • 2. Call processing issues
                              - Diagnostic tools
                              • 1. Logging and trace utilities
                                • 2. Alarm and error code interpretation
                                  Topic 5: Integration and Advanced Features- Telephony integration
                                  • 1. Call routing and messaging integration
                                    • 2. PBX integration configuration
                                      - Advanced CallPilot features
                                      • 1. Automated attendant configuration
                                        • 2. Unified messaging and notification services

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