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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?

A) Enable Agentforce and deploy to sales users.
B) Build Al model with Einstein discovery and deploy to sales users.
C) fine-tune the Einstein AI model with CBM data.

2. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A) Turn on Einstein Generative AI.
B) Turn on Agent.
C) Turn on Prompt Builder.

3. Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production. What should the administrator do to deploy an agent?

A) Export agent components as JSON files and manually import them inte production using the Metadata API.
B) Create an outbound change set with all the necessary agent components, then upload to production.
C) Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used.

4. Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?

A) Live Agent
B) Messaging
C) Route Work Action

5. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A) A merge field has not been inserted in the prompt.
B) The prompt has not been saved and activated,
C) The records related to the prompt have not been selected.

Solutions: