IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be animated like a Power Point presentation.
B) will be translated to the National Language.
C) can be personalized.
D) can be refreshed to always show current information.

2. Which one of the following is not a service of the IBM Passport Advantage offering?

A) software download and licensing
B) product updates
C) software maintenance and support
D) 24x7 support on all Problem Management Records (PMRs)

3. When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A) Communicate in the fashion desired by the customer.
B) Email the customer as it is quicker than calling them.
C) Call the customer as it is quicker to talk to them to figure out the issue.
D) Call or email them, both are useful tools of communication.

4. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Every one as it'sacess is public from the internet.
B) Only IBM employees where they can access it from the intranet.
C) IBM employees that are registered in ECuRep.
D) IBM employees and Customers who are registered in ECuRep

5. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Circumventiongiven.
B) fixtest given.
C) Codedefect.
D) Installassistance for an APAR or Program Temporary Fix (PTF).

Solutions: