Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
- Updated: Sep 29, 2026
- Q & A: 52 Questions and Answers
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 2: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 3: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 4: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 5: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 6: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 7: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Core Services
- B. Communication Services
- C. Public Interface Services
- D. Application Services
Correct Answer: A 🗳️
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that has access to your internal LAN.
Correct Answer: C 🗳️
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Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Core Services
- B. Communication Services
- C. Public Interface Services
- D. Application Services
Correct Answer: A 🗳️
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must know what groups to create for the new location.
- B. You must have images of all the users located at the new location.
- C. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- D. You must have Admin rights for Genesys Cloud
- E. You must have the basic profile data for the users at the new location.
Correct Answer: C,D 🗳️
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Chat Icon
- D. Documents
Correct Answer: D 🗳️
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