HDI HD0-400 : HDI Qualified Customer Support Specialist

  • Exam Code: HD0-400
  • Exam Name: HDI Qualified Customer Support Specialist
  • Updated: Sep 23, 2026
  • Q & A: 120 Questions and Answers

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HDI HD0-400 Exam Syllabus Topics:

SectionObjectives
Communication Skills- Effective Interaction Techniques
  • 1. Active listening
  • 2. Cross-cultural communication
Customer Handling & Professional Behaviour- Managing Difficult Situations
  • 1. Dealing with challenging customers
  • 2. Conflict management
Support Processes and Tools- Service Level Agreements and KPIs
  • 1. Key performance indicators
  • 2. Understanding SLAs
Problem Solving & Incident Management- Troubleshooting Essentials
  • 1. Resolution processes
  • 2. Identifying customer issues
Customer Service Fundamentals- Role of Customer Support Specialist
  • 1. Customer service basics
  • 2. Support centre functions and objectives

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