EXIN ITSM18F : EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Exam Code: ITSM18F
- Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Updated: Aug 15, 2026
- Q & A: 0 Questions and Answers
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
| Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Service Management Controls | - Configuration and change management basics - Information security in service management |
| Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
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