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| Section | Objectives |
|---|---|
| Topic 1: Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| Topic 2: IT Management Fundamentals | - IT governance principles - IT organizational structures and roles |
| Topic 3: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Topic 4: IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Topic 5: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
1. Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.
A) Augmentation plans
B) Business continuity plans
C) Backup and recovery plans
D) Authentication plans
E) Disaster recovery plans
2. What is the primary focus of the Waste Electrical and Electronic Equipment (WEEE) Directive?
A) Managing the collection and recycling of used electronic products
B) Setting product replacement policies for electronic devices
C) Promoting energy-saving components in electronic devices
D) Certifying materials in high-efficiency batteries for electronics
3. Which software carries out a set of operations on behalf of a user with a degree of independence and employs knowledge of the user's goals?
A) Information of Everything
B) Ambient digital experience
C) Virtual assistant
D) Autonomous agent
4. What is a primary purpose of using prototypes in the business analysis process?
A) To model requirements and gather early feedback from stakeholders
B) To replace user manuals with interactive simulations
C) To finalize the visual design and branding of the product
D) To develop the back-end code of the final product
5. What is the meaning of scope creep?
A) Managing new requests through change control
B) Adding unapproved changes
C) Making minor changes to improve team efficiency
D) Updating the project schedule
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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