Microsoft MB7-846 : NAV 2009 Relationship Management
- Exam Code: MB7-846
- Exam Name: NAV 2009 Relationship Management
- Updated: Sep 14, 2026
- Q & A: 50 Questions and Answers
About Microsoft MB7-846 Exam
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Setup Relationship Management | 9% | - Automatic communication recording - Duplicate search and email classification - Marketing setup - Linking to customers, vendors, bank accounts |
| Promotions and Segments | 13% | - Define and manage segments - Process and reuse saved segment criteria - Create and configure promotions - Generate communications for segments |
| Address Book Management | 11% | - Search and merge duplicate contacts - Create company and person contacts - Export contact lists and reports - Configure address book |
| Task Management | 10% | - Close, cancel, or delete tasks - Set up teams and responsibilities - Transfer and update tasks - Create, assign, and schedule tasks |
| Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Campaign Management | 12% | - Assign targets and segments - Plan and launch campaigns - Track campaign responses - Analyze campaign effectiveness |
| Opportunity Management | 13% | - Manage sales cycles and stages - Forecast and estimate sales - Generate opportunity reports - Create and track opportunities |
| Organize Communications and Documents | 11% | - Use interaction wizard - Build relationships - Track emails, calls, and automatic logging - Manage attachments and interaction templates |
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