Microsoft MB7-848 : NAV 2009 Service Management

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Oct 09, 2026
  • Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract billing and pricing
    • 2. Contract renewals and terminations
      • 3. Coverage and exclusion rules
        Topic 2: Setup and Configuration of Service Management25%- Service Management setup
        • 1. Service policies and default values
          • 2. Fault codes, symptom codes, and resolution codes
            • 3. Service item groups and components
              • 4. Warranty and contract templates
                Topic 3: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                • 1. Resource assignment and skill matching
                  • 2. Registering service hours, parts, and expenses
                    • 3. Completing and closing service orders
                      Topic 4: Service Items and Components20%- Creating and managing service items
                      • 1. Registering installed components
                        • 2. Tracking service item history
                          • 3. Replacing and upgrading components
                            Topic 5: Invoicing and Reporting10%- Generating service invoices
                            • 1. Service analytics and reports
                              • 2. Integration with Finance and Inventory

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