IBM P9560-043日本語 : IBM Business Partner SaaS Support Mastery Test v1 (P9560-043日本語版)

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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Passing Score: 34 or higher
• No of Questions: 48 Questions
• Types of questions: Performance Based Questions
• Examination Fees: $180 USD
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Length of Exam: 75 min

IBM P9560-043日本語 Exam Syllabus Topics:

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Software Support Portal Knowledgebase
• SaaS Support Portal Severity Levels
• Software Support Portal Severity Levels
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Level 1 Support: Business Partner Responsibilities
• SaaS Support Portal Knowledgebase
• Support Roles and Responsibilities
• SaaS Support Portal Escalation Process
• Where to go for Level 2 Support
• End User Responsibilities
• Software Support Portal
• Overview of Dealing with Problems
• Level 2 Support: IBM Responsibilities
• Objective of IBM Support
• Overview of Support through the Software Support Portal
• SaaS Support Portal
• Software Support Portal Escalation Process

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Managing End User satisfaction issues
• Assigning severity
• Include the Technical Support as specified in the applicable
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Identify known errors and provide resolution to End User
• As feasible providing solutions, workarounds or fixes for errors / problems
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Logging all calls
• Having committed responses times
• All communication with your End User
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Providing regular status updates
• Have and maintain a system
• Implement solution, workaround or fix, as provided by IBM.
• Obtaining additional information for debugging
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Setting realistic expectations
• confirming next steps in problem investigations
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Managing cases from the first call through to resolution
• Providing regular status updates,
• Tracking customer incidents / cases
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own

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