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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage über einen Service-Wertstrom ist RICHTIG?

A) Es integriert Praktiken für ein bestimmtes Szenario
B) Es bietet ein Betriebsmodell für Dienstanbieter
C) Es werden die von ITIL vorgeschriebenen Ein- und Ausgaben verwendet
D) Es handelt sich um eine Service-Wertschöpfungskettenaktivität

2. Welche der folgenden Maßnahmen umfasst die Konfiguration von Komponenten und Aktivitäten, um Ergebnisse für die Beteiligten zu erzielen?

A) Service-Beziehungsmanagement
B) Das Service-Wertesystem
C) Serviceverbrauch
D) Die Praxis des Release-Managements

3. Welche Beschreibung trifft am BESTEN auf den Zweck der Wertschöpfungskettenaktivität „Verbessern“ zu?

A) Um neue und verbesserte Dienste und Funktionen zur Nutzung bereitzustellen
B) Um ein gemeinsames Verständnis der Vision und der Verbesserungsrichtung für alle Produkte und Dienstleistungen sicherzustellen
C) Um eine große Verbesserungsinitiative in mehrere kleinere Initiativen zu unterteilen
D) Kontinuierliche Verbesserung aller Produkte und Dienstleistungen über alle Aktivitäten der Wertschöpfungskette hinweg

4. Welche Dimension berücksichtigt die Anwendung künstlicher Intelligenz im Servicemanagement?

A) Partner und Lieferanten
B) Information und Technologie
C) Wertströme und Prozesse
D) Organisationen und Personen

5. Was ist ein Problem?

A) Eine Ergänzung oder Änderung, die Auswirkungen auf Dienste haben könnte
B) Eine Ursache oder mögliche Ursache eines oder mehrerer Vorfälle
C) Jede Zustandsänderung, die für die Verwaltung eines Konfigurationselements von Bedeutung ist
D) Eine ungeplante Verringerung der Qualität einer Dienstleistung

Solutions: