Avaya 33160X : Avaya Workforce Engagement Support Certified Exam
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Updated: Oct 06, 2026
- Q & A: 71 Questions and Answers
About Avaya 33160X Exam
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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Maintenance | 25% | - Backup and restore procedures - Monitoring and routine maintenance - User and system management |
| Troubleshooting and Problem Resolution | 20% | - System error identification - Resolution of common issues - Log analysis and diagnostics |
| Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - Deployment models and requirements - System architecture and interfaces |
| Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
| Installation and Configuration | 25% | - Pre-installation checks - Software installation and setup - Basic configuration and integration |
Avaya Workforce Engagement Support Certified Sample Questions:
Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
- A. It can enrich interactions.
- B. It can generate real time reports.
- C. It can optimize the workforce.
- D. It can improve processes.
- E. It can provide expert agent selection distribution.
Correct Answer: A,C,D 🗳️
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In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
- A. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
- B. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
- C. When there is an incoming call that is put on hold, only the customer side will be recorded.
- D. An internal call will not be recorded.
Correct Answer: B 🗳️
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The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)
- A. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
- B. It requires both the License Reference number (LRN) and license registration key
- C. The license site requires the license registration key and Avaya Purchase Order (APO) number
- D. In case of multiple servers, it is just one XML license file.
- E. It provides Access to veinte.com/wfo to activate the license.
Correct Answer: B,C,D 🗳️
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Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A. Maintenance account
- B. DMSA
- C. MSA
- D. Local account
Correct Answer: C 🗳️
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You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
- A. Employee Archive Report.
- B. Recorder Status Summary
- C. Data Integrity Report
- D. Capture Status
Correct Answer: A 🗳️
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