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| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Architecture and Solution Overview | 20% | - System architecture and interfaces - Avaya Workforce Engagement components - Deployment models and requirements |
| Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
| Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - System error identification - Log analysis and diagnostics |
| Administration and Maintenance | 25% | - Backup and restore procedures - Monitoring and routine maintenance - User and system management |
1. In which migration process to Avaya Workforce Engagement can the test mode migration be used?
A) Site migration
B) In-place
C) Side-by-side
D) Server reuse
2. Which three statements about the Server Readiness Validator tool are true? (Choose three)
A) It validates operating system setting
B) It creates a report to show any trouble spots
C) It can run under the local systems account
D) It validates CA server security certificates
E) It validates partition sizes
3. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?
A) Alarm Status
B) Licensing Management
C) General Settings
D) Server Roles
4. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
A) Employee Archive Report.
B) Recorder Status Summary
C) Data Integrity Report
D) Capture Status
5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) Interactions
B) Coaching
C) eLearning
D) Wfm
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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