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Avaya Oceana® Solution Support Sample Questions:

1. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Database Backup
B) UCA Store Service Database Backup
C) UCM Data Collector Database Backup
D) Omni store DB Controller Data Store

2. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) WAlMRestService
C) ORCRestService
D) AgentControllerService

3. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/dcm/event.log
B) /var/log/Avaya/cs/evenUog
C) /var/log/Avaya/eventing/attivemq.log
D) /vat/log/Avaya/services/event.log

4. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) The AES CTI CSC user and password are Incorrect.
C) The AES Switch Link Is down to Communication Manager.
D) Avaya Oceana is not equipped with an Oceana Base license.

5. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: (renew for renewing synchronization)
B) Choose Import Mode: Initial (only for Initial synchronization)
C) Choose Import Mode: Sync (run every time for synchronization)
D) Choose Import Mode: Initial (run every time for synchronization)

Solutions: