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Avaya Oceana® Solution Support Sample Questions:

1. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe

2. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) CONNECTED
B) READY
C) BUSY
D) NOT_READY

3. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
B) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
C) Avaya Breeze Authorization Service and LDAP as Authentication Authority
D) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password

4. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - 'PSTN' Voice
B) VO - Web Voice
C) VO - "VoIP" call
D) VO - Video

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=CustomerID=UClD=ContactID

Solutions: