Salesforce AP-222 : Public Sector Solutions Accredited Professional

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Jul 07, 2026
  • Q & A: 130 Questions and Answers

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About Salesforce AP-222 Exam

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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the license fee logic using integration procedures
B) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the license fee logic using triggered flows
D) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.


2. A government agency just implemented Salesforce Emergency Response Management (ERM).
However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue?

A) The internal users are missing the Emergency Response Management permission set
B) The internal users' role hierarchy has been set incorrectly
C) The Organization Wide Defaults for ERM objects were set to Public
D) The internal users are missing the Emergency Management Response permission set license.


3. A state agency allows applicants to upload supporting documents throughout an application process. Reviewers need to verify each document before the application can move to the final approval stage. Which approach best enforces this requirement with minimal customization?

A) Require reviewers to manually update a custom checkbox
B) Store documents as Notes related to the applicant
C) Configure document checklist requirements and use Flow to validate completion before approval
D) Create a nightly Batch Apex job to verify attachments


4. What are two possible use-cases for a FlexCard?

A) A widget to perform in-line edits and calculations within a table quickly
B) A widget to aggregate complex data models for quick-glance information
C) A homepage widget to quickly launch common processes.
D) A widget to ask multiple pages of questions in the application form


5. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: B,C
Question # 5
Answer: A

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