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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Mark the orderable flag on the legacy system to false so that they cannot be used.
B) Bundle the similar product together to reduce the volume
C) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D) Make use of object types and attributes to better handle scalability using EPC functionality.

2. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage the CPQ cart for all cases minimize the implementation effort
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Map all relevant information to the Customer Facing Service (CFS)
B) Use action type from fulfillment request lines in the callout condition task
C) Implement the router condition logic in the integration layer as callout task
D) Use the Action type from Order items to the Decomposition Relationship Conditions.
E) Implement the router condition logic within decomposition layer with more conditions.

4. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Are there customer specific offerings?
B) Can we rationalize products to a smaller number?
C) Which of the provided products are still actively sold?
D) Which of the products are inactive?

5. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
B) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
C) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
D) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

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