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NEW QUESTION # 55
Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?
- A. Setup audit trail
- B. Debug log
- C. Field audit history
- D. Field history tracking
Answer: A
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org. It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field. Reference: https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 56
Ursa Major Solar is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic and also transfer customers to the right agents by topic and availability when more help is needed.
Which two features should the administrator configure to meet this request?
Choose 2 answers
- A. Web-to-Case Form
- B. Omni-Channel
- C. Contact Bequest Flow
- D. Skills-Based Routing
Answer: B,D
NEW QUESTION # 57
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?
- A. Outbound Message
- B. Email-to-Case
- C. After Save Flow
- D. Before Save Flow
Answer: C
Explanation:
An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions. References:
https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
NEW QUESTION # 58
Ursa Major Solar (UMS) wants to improve Its customers' ability to search for knowledge articles. UMS has already created categories for articles.
Which two additional chances should be made to improve search capabilities?
Choose 2 answers
- A. Configure Global Search for specific search terms.
- B. Promote specific search terms for specific articles.
- C. Create synonyms for specific search terms.
- D. Configure Einstein Search for specific search terms.
Answer: B,C
NEW QUESTION # 59
A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.
What level of access will the sales user have on the Account object?
- A. Read, Create, and Edit
- B. Read-only
- C. Modify All
- D. No Access
Answer: C
Explanation:
Modify All is the level of access that the sales user will have on the Account object after being assigned to a muting permission set that mutes Delete access on Account. Muting permissions are a way to reduce or remove access to objects or fields for users who are assigned to permission set groups. Muting permissions can only mute object-level permissions, such as Create, Read, Edit, Delete, View All, or Modify All, but not field-level permissions or other permissions. Muting permissions can only reduce or remove access that is granted by other permission sets or permission set groups within the same permission set group, but not by profiles or other sources of access. Therefore, in this case, the muting permission set will only mute the Delete access on Account that is granted by the permission set group, but not the Modify All access that is also granted by the permission set group.
NEW QUESTION # 60
Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil'sforecast willinclude this amount? Choose three answers.* (1 Point)
- A. Pipeline
- B. Commit
- C. Best Case
- D. Closed
Answer: A,B,C
NEW QUESTION # 61
A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?
- A. The contact is not linked to an account.
- B. Contact sharing settings are Private.
- C. The contact has not been manually shared with the manager.
- D. Contact sharing settings have Grant Access Using Hierarchies unchecked.
Answer: A
NEW QUESTION # 62
A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.
What steps should the administrator perform to stop the fault messages from going to the consultant?
- A. Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email.
Manually update any flows or processes listed on the log. - B. Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.
- C. Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.
- D. Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings.
Add the System Admin's email to the Apex Exception Email page in Setup.
Answer: D
Explanation:
This option will allow the administrator to change the recipient of the fault messages from the consultant's email to the system admin's email without modifying any flows or processes. The other options are either not feasible or not effective. References: https://help.salesforce.com/articleView?id=flow_concepts_error_email.
htm&type=5
NEW QUESTION # 63
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
- A. Assign delegated administrator to the subset of users to View All Data.
- B. Create a new profile and role for the subset of users with the View All Data permission.
- C. Create a permission set with the View All Data permission for the subset of users.
- D. Enable the View All Data permission for the roles of the subset of users.
Answer: C
Explanation:
A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5
NEW QUESTION # 64
What permission is needed if you need to merge accounts with related opportunities and cases.
- A. Edit and Delete on Account, Edit on Opportunity and Cases
- B. Delete and Edit on Account, edit on opportunities
- C. Edit on Account, Edit and Delete on opportunities.
- D. Delete on Account, Edit on Opportunity and Cases.
Answer: A
NEW QUESTION # 65
Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?
- A. Create a REGEX function to use in a validation rule on the field.
- B. Add a help text instructing the sales rep on how to enter this field.
- C. Edit the standard field length to five characters.
- D. Add a quick create function for the sales reps to use.
Answer: A
NEW QUESTION # 66
The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice.
What should the administrator do to build this functionality?
- A. Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice.
- B. Create a lookup-relationship on the Payment and a workflow cross object field update.
- C. Create a master-detail relationship on the Payment and a workflow cross object field update.
- D. Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice.
Answer: D
Explanation:
Creating a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice will build this functionality. A master-detail relationship creates a parent-child relationship between two objects, where the child records inherit the sharing and security settings of their parent. A Roll-up Summary field calculates values from related child records, such as count, sum, min, or max. In this case, the Roll-up Summary field on the Invoice can calculate the sum of all Payments related to it and subtract it from the Invoice amount to get the current outstanding value. References: https://help.salesforce.com/s/articleView?id=sf.
relationships_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fields_about_roll_up_summary_fields.htm&type=5
NEW QUESTION # 67
Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and dat a. The administrator needs to create 10 now environments with the same metadata and data for each user.
What should the administrator do to meet the requirements?
- A. Use a scratch org definition to copy sandbox.
- B. Use clone a sandbox option from the existing sandbox.
- C. Use the existing sandbox as a sandbox template.
- D. Use refresh sandbox without Auto Activate.
Answer: B
Explanation:
Cloning a sandbox creates a duplicate copy of an existing sandbox with the same type, name, description, configuration, and license type as the original sandbox. Cloning a sandbox is useful when you need to create multiple sandboxes with the same metadata and data for testing or development purposes. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_clone.htm&type=5
NEW QUESTION # 68
SFB Industries have a requirement to see how many cases are open at any one time over the year. How can this be achieved?
- A. Analytical Snapshots
- B. Exception Reports
- C. Scheduled Reports
- D. Custom Report Types
Answer: A
NEW QUESTION # 69
Analyze the number of open cases for each week this year (1)
- A. PREVGROUPVAL function
- B. cross filter
- C. dashboard filter
- D. joined report
- E. bucket field
- F. custom report type
- G. reporting snapshot
Answer: G
NEW QUESTION # 70
Which permission do you need to manage entitlements? Choose 2
- A. Customize Entitlement
- B. Manage Entitlements
- C. Manage Application
- D. Customize Application"
Answer: A
NEW QUESTION # 71
The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?
- A. indirect Relationship
- B. Self-Relationship
- C. Master-Detail Relationship
- D. Hierarchical Relationship
Answer: C
NEW QUESTION # 72
The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship. What should the administrator verify to ensure that conversion is successful?
- A. No roll-up summaries exist on the lookup object
- B. The lookup field in all records contains a value
- C. The owner is the same for all related records
- D. The lookup field is required on the child object
Answer: B
NEW QUESTION # 73
When using Customizable Forecasts, which forecast category is not included in the forecast?
- A. Pipeline
- B. Best Case
- C. Closed
- D. Omitted
Answer: D
NEW QUESTION # 74
Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.
What access docs the user need to be able to see the solar panel records?
- A. Access permission Is not required on either master record.
- B. Read permission is required on at least are master record.
- C. Read permission is required on both master records.
- D. Create permission Is required on both master records.
Answer: B
Explanation:
To access a junction object record, a user needs to have at least read permission on one of its master records and on the junction object itself. If the user does not have access to either master record, they cannot access the junction object record. If the user has access to both master records, they can access the junction object record with the most permissive access level of either master record. Reference: https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 75
Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
- A. Organization-wide Defaults
- B. Permission Set
- C. Profiles
- D. Record Type
Answer: C,D
Explanation:
A delegated administrator is a user who has been granted limited administrative privileges by an administrator through delegated administration groups. Delegated administrators can perform some administrative tasks without having full access to Setup.
Some functions that delegated administrators can perform are:
* B) Build automation and validation rules using screen flows
Screen flows are types of flows that guide users through screens with elements such as text boxes, picklists, radio buttons, etc. Screen flows can also perform actions such as creating records, updating fields, sending emails, etc. Delegated administrators can build automation and validation rules using screen flows if they have been granted access to create and edit flows by an administrator. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_design_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_delegated_admins.htm&type=5
* D) Make updates to permission set configurations
Permission sets are collections of settings and permissions that can extend users' functional access without changing their profiles. Delegated administrators can make updates to permission set configurations if they have been granted access to manage users by an administrator. References:
https://help.salesforce.com/s/articleView?id=sf.users_permissionsets.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_useradmin_delegated.htm&type=5
NEW QUESTION # 76
Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.
What access docs the user need to be able to see the solar panel records?
- A. Access permission Is not required on either master record.
- B. Read permission is required on at least are master record.
- C. Read permission is required on both master records.
- D. Create permission Is required on both master records.
Answer: B
Explanation:
Read permission is required on at least one master record to be able to see the solar panel records. Since Item is a junction object between Doc and Solar Panel, users need to have access to either Doc or Solar Panel to see Item records. If users have access to both Doc and Solar Panel, they can see all Item records related to either object. References: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 77
An administrator is asked to create a report to calculate the year-over-year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?
- A. A row-level formula to compare amounts grouped by year.
- B. A joined report with two report blocks for each year
- C. A custom summary formula with PARENTGROUPVAL function
- D. A custom summary formula with the PREVGROUPVAL function.
Answer: D
Explanation:
A custom summary formula is a formula that calculates values from summary fields in reports such as sums, averages, counts, etc. Custom summary formulas can use functions such as PREVGROUPVAL which returns the value of a field from the previous row at the same grouping level. By using a custom summary formula with the PREVGROUPVAL function, an administrator can create a report to calculate the year-over-year change in the dollar amount of a company's opportunities by subtracting the amount from the previous year from the amount from the current year and dividing by the amount from the previous year. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_summary_formulas.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_builder_functions.htm&type=5
NEW QUESTION # 78
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org.
Which two options should the administrator consider to use MFA?
Choose 2 answers
- A. An Authentication App
- B. A Security Token
- C. A Username and Password
- D. An Encryption Key
Answer: A,C
Explanation:
An authentication app is a mobile app that generates verification codes for logging in to Salesforce or other services that require multi-factor authentication (MFA). A username and password are also required for logging in to Salesforce, but they are not sufficient for MFA. Reference: https://help.salesforce.com/s/articleView?id=sf.identity_auth_apps.htm&type=5
NEW QUESTION # 79
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Salesforce CRT-211 (Certification Preparation for Advanced Administrator) exam is designed for experienced Salesforce administrators who are seeking to advance their skills and knowledge in the platform. Certification Preparation for Advanced Administrator certification is a valuable asset for professionals who are looking to take the next step in their Salesforce career. CRT-211 exam covers a wide range of topics, including advanced administration, automation, data management, security, and integration.
To prepare for the CRT-211 exam, you should have a deep understanding of Salesforce administration and should have experience working with Salesforce for at least two years. You should also have completed the Salesforce Administrator certification and have a solid understanding of the topics covered in that exam.
Salesforce CRT-211 is a certification exam designed to prepare advanced administrators for the challenges of managing complex Salesforce environments. CRT-211 exam is intended for professionals who have already earned the Salesforce Certified Administrator credential and are looking to further advance their knowledge and skills.
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