EXIN ISO / IEC 20000 Foundation : ISO20KF

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What is the purpose of a Problem review?

A) To seek improvements to the process and to prevent recurrence of Incidents or mistakes
B) To restore the service to normal operating conditions as soon as possible
C) To prevent computer systems from having too limited disk space so that capacity problems will not occur
D) To provide expert help on risk assessment for optimization of security procedures

2. Which standard describes the fundamental aspects of Quality Management Systems?

A) ISO/IEC 15504
B) ISO/IEC 20000
C) ISO 9000
D) ISO/IEC 27001

3. Security controls shall be documented. What will the controls be related to?

A) staff
B) risks
C) services
D) locations

4. All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

A) a Service Level Agreement failure
B) an identified Problem
C) a major Incident
D) a formal closure of services

5. Which of the following must be included within the Service Management plan?

A) Return to normal working
B) Information security controls
C) Tools as appropriate to support the processes
D) Configuration Item (CI) type

Solutions: