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ITIL 4 Foundation : ITIL-4-Foundation
- Exam Code: ITIL-4-Foundation
- Exam Name: ITIL 4 Foundation Exam
- Updated: Oct 16, 2026
- Q & A: 121 Questions and Answers
About ITIL 4 Foundation : ITIL-4-Foundation Exam
ITIL ITIL-4-Foundation Exam Syllabus Topics:
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ITIL 4 Foundation Sample Questions:
Question #1
What should remain constant within an organization, even when the organization's objectives change?
- A. Outputs
- B. Outcomes
- C. Guiding principles
- D. Service offerings
Correct Answer: C 🗳️
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Question #2
What is including in the purpose of the relationship management practice?
- A. Creating collaborative relationships with key suppliers to uncover and realize new value.
- B. Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.
- C. Setting clear business-based targets so that the delivery of a service can be properly assessed
- D. Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders.
Correct Answer: D 🗳️
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Question #3
What is the customer of a service responsible for?
- A. Authorizing the budget for the service
- B. Using the service
- C. Provisioning the service
- D. Defining the requirements for the service
Correct Answer: D 🗳️
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Question #4
Which statement about the purpose or the Monitoring and event management practice is TRUE?
- A. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- B. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
- C. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
- D. Systematically observe services and service components and record and report selected changes of state identified as events
Correct Answer: D 🗳️
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Question #5
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
- A. Service request management
- B. Supplier Management
- C. Service level management
- D. Service desk
Correct Answer: A 🗳️
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