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Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS
- Exam Code: ITIL-4-CDS
- Exam Name: ITIL 4 Specialist: Create, Deliver and Support
- Updated: Oct 01, 2026
- Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deliver and transition services | 25% | - Service delivery and operational practices
|
| Topic 2: Create and develop services | 25% | - Service design and development practices
|
| Topic 3: Support and improve services | 25% | - Service support and incident management
|
| Topic 4: Plan and build service value streams | 25% | - Resource and capability management
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question #1
A large organization is planning to integrate multiple systems into its existing IT infrastructure.
What approach should the organization consider to achieve effective integration?
- A. Choosing direct integration with no predetermined order for deployment
- B. Adopting a 'big bang' approach for all integrations simultaneously
- C. Implementing point-to-point integration for each system
- D. Using incremental delivery for the integration of multiple components
Correct Answer: D 🗳️
Question #2
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?
- A. Reducing the time spent assessing and approving changes
- B. Designing a continuous integration/continuous delivery pipeline
- C. Reducing the time it takes to provide environments for projects
- D. Minimizing handoffs between specialists within a development team
Correct Answer: B 🗳️
Question #3
Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)
- A. Keep it simple and practical
- B. Think and work holisticallyright
- C. Collaborate and promote visibilityright
- D. Start where you are
- E. Focus on value
Correct Answer: B,C 🗳️
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Question #4
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
- A. Deployment management plays an important role in any value stream requiring transition of service components to production environment
- B. Deployment management plays an important role only in creation of new services developed within the organization
- C. Deployment management does not play any role in the incident resolution value stream
- D. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
Correct Answer: A 🗳️
Question #5
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
- A. Create a change model for development changes that includes the use of safe-to-fail testing
- B. Create a standard change model for development changes and initiate as a service request
- C. Increase the size of development changes to make them easier to handle and increase success
- D. Initiate development changes as emergency changes so that errors can be identified quickly
Correct Answer: A 🗳️
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