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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three events are available with theJavaScript API?

A) onrefresh()
B) ondataupdated()
C) aftersave()
D) onsaveclose ()
E) onbeforesave ()
F) enclose ()

2. Which two components can be edited in a standard report?

A) Permissions
B) Report headings
C) Graphs
D) Non-selectable filters
E) Schedules
F) Column headings

3. Which two statements are true about mailboxes?

A) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
B) Techmail isresponsible for pulling emails from single or multiple mailboxes.
C) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
D) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
E) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

4. Which two statements are true about chat surveys?

A) You cannot link customer data back to the chat that is submitted.
B) You can create a chat rule to pop up a transactional survey at the end of a chatsession.
C) You can create a chat rule to email a transactional survey to a customer after a chat session.
D) You can send a chat survey only while a customer is on the chat.

5. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) syndicate chat widget
C) configuration settings
D) business rules

Solutions: