Avaya 2M00001A : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

Question 1

When meeting with a prospect they say: "Your contact center solution is too expensive." Which statement could help you overcome this customer's objection? (Select one.)

A. What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact,web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
B. What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.
C. Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
D. Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.

Question 2

DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

Question 3

When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A. Avaya IP Office
B. Avaya Contact Center Solutions
C. Avaya Security
D. Avaya Networking

Question 4

Which are three buying behaviors of typical midmarket customers? (Select three.)

A. The business makes centralized purchase decisions
B. The business has extensive internal IT support with outsourcing
C. The business has minimal IT support, and are risk adverse
D. The business uses limited customization, 1-2 Vendors
E. The business' environment is complex, customized multi-vendor, highly scaled integration critical
F. The business makes de-centralized purchase decisions

Question 5

If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A. Avaya Outbond Contact Express
B. Avaya IP Office Contact Center
C. Avaya Contact Center Select

Solutions: