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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

2. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbond Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center Select

3. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Caller segmentation
B) Inbound and Outbound
C) Workforce Optimization
D) Real-time monitoring
E) Recording and storage

4. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

5. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They supported by Avaya IP Office Support Services (IPOSS)
B) They can scale up to 5.000 supervisors
C) They support blended multichannel inbound and outbound contacts
D) They can scale up to 10,000 simultaneous configured agents
E) They feature industry-leading agent and supervisor desktops, call recording, and reporting

Solutions: