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BBPSD Customer Service Sample Questions:

1. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Phone communication.
B) Internet communication.
C) Face-to-face communication.
D) Written communication.

2. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Effective customer professional.
B) Customer focused professional.
C) Trained salesperson.
D) Customer service professional.

3. Benchmarking is used to:

A) Compare your competitors' prices.
B) Test customer purchases.
C) Measure how your organisation is performing in relation to your competitors.
D) Keep track of your daily sales targets.

4. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Effective customer professional.
B) Customer focused professional.
C) Trained salesperson.
D) Customer service professional.

5. A weekly time management planning tool is known as a:

A) Weekly planning schedule.
B) Day planner.
C) Time grid.
D) Planning schedule grid.

Solutions: