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BBPSD Customer Service Sample Questions:

1. The use of the internet for communicating with customers is:

A) All of the above.
B) Quickly communicates with customers.
C) A 24/7 way of gathering customer information.
D) Inexpensive to use.

2. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Has the skills to deal effectively in customer facing roles.
C) Trains salespeople in how to deal with customers.
D) Has a number of years experience in a customer service role.

3. In order to improve the overall customer experience it is important to get:

A) Customer feedback.
B) Sales figures.
C) Sales projections.
D) None of the above.

4. It is important to give an internal customer a good customer experience because:

A) They are equally as important as external customers.
B) They are more likely to be a returning customer.
C) They are more likely to complain than external customers.
D) They are more important than external customers.

5. Attitudes and assumptions that we make about people are:

A) A common barrier to communication.
B) A good first impression of customers.
C) Likely to help with product placement.
D) Useful when selling to customers.

Solutions: